Accessibility fixes for your client's Shopify store

Services and prices

How a job runs

1. You state the purpose and distribution in writing. Who will read what I write, and what it should cover or avoid.
2. Fix plan. Delivered within 3 business days of payment, with a fixed quote.
3. Scope agreement and deposit. One page fixes the price, the pages in scope and the exclusions. Work starts when it is signed and the 50% deposit arrives.
4. Access. Your client approves a Shopify Partner collaborator request. I never ask for their password.
5. Fixes in a theme copy. Nothing changes on the live store while I work.
6. Retest and report. Each fix is retested with axe, the keyboard and a screen reader, and recorded in the report.
7. Your client publishes. Your client, or their developer, reviews the copy and makes it live.

Does your client already have a developer or agency? I can review what remains unresolved and quote a fixed price for it, working with them rather than around them. I take one fix plan at a time; if one is in progress, you get a start date before anyone pays.

Confidentiality and data handling

Beyond a first observation, nothing is sent until counsel states the purpose and distribution in writing, whoever pays.

• I keep verified behavior separate from what the complaint alleges.
• I do not mark any document as privileged. You decide how it is treated and who receives it.
• Inspection notes and screenshots exist from the first look at a store. I keep them on an encrypted disk and share them only with the person I am writing to.
• If no engagement follows, I delete them after 90 days. On your instruction, I delete them sooner or preserve them.
• I never contact your client, its customers or the plaintiff's counsel unless you introduce me.

What I do not do

• Legal advice

  I report what the code does and what I changed. Legal questions stay with you.

• Compliance guarantees

  No report of mine says a store is "compliant" or protected from further suits.

• Code I cannot reach

  Shopify's checkout and third-party apps sit outside theme code. Where an app can be patched from the theme, I quote it separately as a workaround; otherwise the report lists it for your client to raise with the vendor.

Terms

Contracting party

I contract as Tony Bach, an individual contractor. The contract names the party you identify, usually your client, and I invoice whoever you name as the payer.

Payment

Upfront. The fix plan is paid before work starts. Remediation is 50% on signing the scope agreement and the balance on delivery of the report, by US bank transfer (ACH or wire) or by card through PayPal.

Fix-plan credit

The $299 comes off the remediation balance if the scope agreement is signed within 30 days of plan delivery. The $1,500 minimum applies before the credit. One credit per plan.

Fixed price

A quote does not change once sent. Work outside the agreed scope is added only by a written change that the contracting party approves.

Liability

My total liability is limited to the fees paid for the engagement.

Outcome

The work reduces the accessibility barriers found in scope. It does not guarantee compliance, a settlement or a dismissal.